CLEANING YOUR PEARLS

• Wipe them with a soft, damp cloth after wearing to remove sweat and oils.
• Use mild soap and lukewarm water for a gentle rinse, then pat dry with a towel.
• Avoid: ultrasonic cleaners, steam, bleach, vinegar, ammonia, or acetone—these can erode the pearl’s delicate outer layer.
• Do not submerge pearl jewelry in water, as it will weaken the silk thread.
• Skip harsh scrubbing or soaking to protect their natural shine.

MAINTENANCE TIPS

• Store them in a pouch or box, separate from other jewelry, to let them rest easy.
• Wear them regularly; pearls thrive with skin contact to stay vibrant.
• Avoid: perfumes, lotions, hairspray, or prolonged exposure to sunlight and moisture—these can weaken the silk thread.
• Let them dry all the way before storing to preserve the elasticity of the strand.

Break the rules, but guard their grit. Your story deserves to endure.

SHIPPING WITHIN MALAYSIA

Complimentary shipping on all Malaysian orders, both east and west Malaysia.

INTERNATIONAL SHIPPING
International orders are subject to your local duties and taxes, determined by the customs agency of the destination country—check local rules to avoid surprises. We are not liable for these costs, these fees are due for payment by the customer. If there is a refusal upon delivery, customers will not be reimbursed for their order.

ORDER PROCESSING AND DISPATCH

Orders are processed and shipped within 2 to 14 business days depending on the piece availability and shipment procedures. During the holiday season, we appreciate your patience awaiting your orders.

We carefully handle our shipments with major couriers, however in the unfortunate event of theft or loss to your package, the customer is responsible for resolution in these individual matters direct with the courier associated.

TRACKING AND SUPPORT

The customer will receive an email with a tracking number once the order ships. For order assistance please hit up hello@pryteglobal.com

RETURNS POLICY

All sales at Pryte are final, reflecting our commitment to your confident choices. If you have questions about a piece before purchasing, please contact hello@pryteglobal.com. We’re here to assist and provide clarity every step of the way.

 

REPAIRS

We offer free repairs for any manufacturing fault within 6 months from the purchase date, with proof of purchase required.

Manufacturing faults do not include:

• Chipped, cracked or broken pearls or stones.
• Broken chains.
• General wear and tear.
• Plating that has worn off.

For these or items beyond the 6-month period, we’ll assess the damage and provide a cost estimate before proceeding.

EXCHANGE FOR SIZE

For full-priced items, you may exchange for a different size within 10 days of purchase (15 days for international orders). Customers are responsible for shipping and re-shipping costs, as well as any additional cost for higher-value items.

Note: Exchanges are subject to availability and limited to equal or greater value—no exchanges on sale items, so we recommend careful selection.

ACCEPTANCE OF TERMS & CONDITIONS

By accessing or using this Pryte site, you agree to our Terms and Conditions and any disclaimers herein. Continuing confirms you’ve read, understood, and accepted them. Purchasing a product binds you to these terms. Pryte reserves the right to update this information anytime—check regularly. We may refuse service, terminate accounts, edit content, or cancel orders at our discretion, with full refunds for paid, cancelled orders.

PRICING

Prices are in Malaysian Ringgit (MYR) and include applicable taxes (subject to change, with prices adjusted accordingly). Prices are accurate at publication but may alter; we’ll contact you before processing if this occurs post-order.

SECURITY

If you’re new to online shopping, we’re here to put your mind at ease. Your personal and credit card details are safeguarded with advanced security measures through our trusted third-party payment gateway. This ensures a secure transaction process, with no card information stored by Pryte, giving you confidence with every purchase.

ERRORS & OMISSIONS 

Pryte is not liable for typos or inaccuracies on this site. Info, prices, and discounts may change without notice. If adjustments occur after your order, we’ll reach out before processing.

PROHIBITIONS

Please ensure you do not knowingly transmit any material that may contain a virus or other harmful component. Purchases are open only to those legally able to enter contracts. While we strive to maintain a secure environment, we recommend reaching out to hello@pryteglobal.com if you notice anything unusual.

ELECTRONIC COMMUNICATIONS

When you visit www.pryteglobal.com or send e-mails to us, you are electronically communicating with us. By doing so you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site.

ORDERS

Placing an order accepts the terms and price listed, including delivery fees. Pryte may reject orders due to unavailability, pricing errors, or mistakes in your request. Your contract forms only after full payment and our order confirmation email to your chosen address.

FRAUD PROTECTION PROGRAM

As part of our order processing procedures, We screen orders for fraud or illegal activity, reserving the right to reject or verify suspicious ones by calling you. Accounts or addresses may be cancelled if fraud is suspected, protecting you and us from unauthorized actions.

LOSS OR DAMAGE IN TRANSIT

Pryte packs with care but isn’t liable for loss or damage during shipping caused by others or events beyond our control. We’re not responsible if a third party signs for your package in error.

EXCLUSION OF NEGLIGENCE

Pryte isn’t liable for issues related to product performance, information errors, or post-purchase use, whether in contract or tort.

TERMINATION

Pryte may discontinue your access to purchases if needed, with notice where possible, to ensure a fair experience for all. All disclaimers and limits remain in effect afterward.

3RD PARTY ADVERTISING, HYPERLINKS & OFFERS

This site may feature third-party ads or links. Prytedoesn’t control or endorse these, nor is liable for their content or purchases made there.

COLOUR INFORMATION

Colours displayed aim for accuracy, but your monitor may alter them—expect slight variations.

GOVERNING LAW

Malaysian law governs all contracts from this site, including disclaimers and terms.

DISCLAIMERS & LIMITATION OF LIABILITY

Using www.pryteglobal.com is at your risk. Pryte, its officers, employees, or partners make no guarantees of uninterrupted service, accuracy, or results. The site is offered “as is,” with no warranties—express or implied—on operation or content.

We may adjust prices or withdraw products anytime. If your order can’t be fulfilled, we’ll offer an alternative or refund.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Pryte may update this site or policies anytime. Invalid terms won’t affect the rest. Review our policies on this site, which also govern your visit.

COMMENTS, FEEDBACK & SUBMISSIONS

We welcome your input on www.pryteglobal.com. Any ideas or comments sent aren’t confidential, granting Pryte a license to use them. We won’t use your name without consent unless required by law.

 

HELP

Pryte strives for top-notch service, online and off. We recommend reaching out to hello@pryteglobal.com if you have any issues—we’ll tackle them swiftly.

GENERAL PRIVACY INFORMATION

Your privacy matters. We collect and hold your details (name, contact info, etc.) per Malaysian privacy laws if you provide them.

USE OF INFORMATION

Any information we collect is used to assist in delivering you your online order, relevant consumer information and notify you of products and offers that may be of interest to you as a valued Pryte customer. We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes.